Who Can Claim Compensation for A Package Holiday Accident?

A package holiday is defined as a pre-arranged combination of two of the following components:  transport, accommodation or other tourist services’. This does not include airport transfers.

If you’ve been involved in an accident or become ill while on a package holiday, you may be able to claim compensation from the tour operator.

Our lawyers can help people injured abroad due to the negligence of a package tour operator or an excursion provided by someone else.

Package tour companies are responsible for managing transportation, accommodation, planning, and recreational activities. They have a legal duty to take all necessary safety measures to ensure travellers are safe for the duration of their holiday, including transport.

Package Holiday Claims

Why Choose Dorians Solicitors?

Claims for accidents abroad require specialist knowledge and access to local standards experts for the country where the accident occurred.

What Can You Claim For?

Tour operators can be liable for:

  • Defective or unsafe hotel premises.
  • Food poisoning or holiday illness at the resort.
  • Malfunctioning appliances or a defect in the hotel.
  • Injuries sustained during unsafe excursions or activities booked through the operator.
  • Bed bug infestations and accidents during transport.

We can secure compensation to support your recovery, covering your medical costs and suffering.

Frequently Asked Questions (FAQs)

Is the tour operator responsible for food poisoning at the resort?

Yes. Tour operators are liable for food poisoning or holiday illness suffered at the resort because they have a legal duty to ensure food safety.

Can I claim if my injury was sustained during an activity/excursion booked through the operator?

Yes. You can claim against the tour operator for injuries sustained during unsafe excursions or activities that were booked through them.

Can I claim if a defect in the hotel caused my injury?

Yes. Tour operators are liable for injuries caused by defects in the hotel (e.g., slipping on a split drink or mopped floor, as this falls under their responsibility for accommodation.

How long do I have to make a claim? The time limit for the country where the accident happened may be shorter than in the UK.

For personal injury on a package holiday, the UK time limit is typically three years from the date of the accident. Because your claim is brought under the Package Travel Regulations (not the foreign country's law), this is generally the applicable deadline. We advise starting immediately, as evidence collection is time-sensitive.

Ready To Start Your Holiday Accident Claim?

Contact us for a free, no obligation assessment. Our experienced lawyers can look after you and your claim from start to finish. Ready to find out if you can claim compensation? Contact us for a free, no-obligation assessment. If we can assist, we guarantee a 'No Win, No Fee’ arrangement.

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